Privacy Policy

1. Introduction

Zegree Technologies LLP ("Zegree", "we", "our", "us") is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information about you when you visit zegree.com ("the Site") or engage with our services.

By using our Site or services, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any terms herein, please discontinue use of our Site.

This policy applies to all information collected through our Site, and/or any related services, sales, marketing, or events.

2. Information We Collect

We collect information you provide directly to us and information collected automatically.

Information you provide:

• Name, email address, phone number, and company name (via contact forms)
• Project descriptions, requirements, and business information shared during engagements
• Messages and correspondence with our team
• Payment and billing information (processed securely via third-party payment processors)

Automatically collected information:

• Log data: IP address, browser type and version, pages visited, time and date of visit, time spent on pages
• Device data: operating system, screen resolution, device identifiers
• Usage data: links clicked, features used, referral URLs
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Respond to your enquiries and fulfil service requests
• Notify you about changes to our services
• Provide customer support and technical assistance
• Gather analysis and valuable insights to improve our services
• Monitor the usage of our Site for performance and security purposes
• Detect, prevent, and address technical issues, fraud, illegal activities, or security breaches
• Fulfil obligations arising from contracts entered into between you and us, including billing and collection
• Send you marketing and promotional communications about our services — only where you have provided consent or where we have a legitimate interest. You may opt out at any time by emailing [email protected]
• Post testimonials on our Site where you have given prior consent. If you wish to update or remove a testimonial, contact us at [email protected]
• Respond to legal requests and prevent harm where required by applicable law
• Any other purpose with your explicit consent

4. Legal Basis for Processing

Where applicable law (including the EU GDPR and India's Digital Personal Data Protection Act 2023) requires a lawful basis for processing, we rely on:

• Contractual necessity: Processing required to deliver services you have requested or to take steps before entering into a contract.
• Legitimate interests: Processing for business communications, fraud prevention, website security, and improving our services, where these interests are not overridden by your rights.
• Consent: Where you have given us explicit consent (e.g., for marketing communications). You may withdraw consent at any time.
• Legal obligation: Processing required to comply with applicable law, including Indian law and regulations.

5. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: Third-party vendors who assist us in operating our Site or delivering services (hosting, email, analytics, payment processing). These parties are contractually obligated to keep your information confidential and use it only for specified purposes.
• Business partners: With your consent, trusted partners involved in project delivery.
• Legal authorities: Where required by law, court order, subpoena, or governmental regulation.
• Business transfers: In connection with a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice before transfer and your data becomes subject to a different privacy policy.
• With your consent: For any other purpose with your explicit prior consent.

6. Data Retention

We retain personal data only as long as necessary for the purposes it was collected, including satisfying legal, accounting, or reporting obligations. Client project records are retained for a minimum of 3 years following project completion. Contact form data is retained for up to 2 years unless an active engagement begins. You may request deletion at any time (subject to legal retention requirements) by contacting us at [email protected].

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and collect analytics. Categories we may use:

• Strictly necessary: Required for basic website functionality. Cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our Site (pages visited, time on site, entry/exit pages). We may use tools such as Cloudflare Web Analytics, which does not use cookies or track personal data.
• Preference cookies: Remember settings such as language preferences.

You can control cookie settings through your browser. Disabling certain cookies may affect functionality. Most browsers also allow you to delete existing cookies.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, alteration, or disclosure. These include HTTPS encryption for all data in transit, access controls, and regular security reviews. However, no electronic transmission or storage method is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorised access to your data.

9. Your Rights

Depending on your location and applicable data protection law, you may have the right to:

• Access the personal information we hold about you
• Rectify inaccurate or incomplete data
• Erase your personal data ("right to be forgotten")
• Restrict processing of your personal data
• Data portability — receive your data in a structured, machine-readable format
• Object to processing based on legitimate interests
• Withdraw consent at any time where processing is consent-based
• Lodge a complaint with a supervisory authority (EU/UK residents)

To exercise any right, contact us at [email protected]. We will respond within 30 days.

10. International Transfers

We are based in India. If you are accessing our Site from outside India, be aware that your information may be transferred to and processed in India. By using our Site, you consent to such transfer. Where we transfer data to service providers located outside India, we ensure appropriate safeguards are in place.

11. Children's Privacy

Our Site and services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you become aware that a minor has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be reflected by updating the "Last updated" date above. For material changes, we will provide a more prominent notice (including, where required, email notification). Your continued use of our Site following changes constitutes acceptance of the updated policy.